Terms & Conditions

Cancellations

If you would like to cancel, you must give us at least 14 days' notice before your next payment date. Payments are always taken on the 1st of the month. For example, if you tell us on 22nd March that you'd like to cancel, you have missed the cut-off and will be charged for April.

Welcome fee

There is a one-off £15 welcome fee for all new swimmers. It covers your swimmer's progress booklet (including replacements), stickers and awards, and helps fund the special extras and celebrations we put on throughout the year. The welcome fee is non-refundable.

Price changes

We will give you at least one month's notice of any change to our prices.

Payments and bookings

Your booking is not confirmed until payment has been received. Paid spaces will be given priority.

Missed sessions

We don't issue refunds for sessions missed due to your own circumstances. If a session is missed due to a pool closure, you will be offered a credit or a replacement lesson.

Health and safety

You must declare all medical conditions and additional support needs during registration, and keep us up to date if anything changes by emailing hello@aquaticaswimacademy.com.

Please do not bring your child to class if they have been unwell, including sickness or diarrhoea, within 48 hours of the class.

Behaviour

Aquatica Swim Academy reserves the right to remove anyone from our programme, without refund, who is found to be bullying, misbehaving or displaying disruptive behaviour.

Liability

Aquatica Swim Academy is not responsible for the loss of, or damage to, personal belongings. Nothing in these terms limits our liability for injury caused by our negligence.